About delivery method and shipping fee

[Important] Please read

  • Please note that we cannot accept any cancellations due to the customer's convenience for made-to-order products.
  • Orders received at once will be shipped together as soon as all items are available. The same applies if you purchase made-to-order products and back-ordered products at the same time.
  • Shipping charges are subject to change without prior notice due to price revisions by shipping companies and changes in contract details. note that.
postage
Honshu/Shikoku/Kyushu Basic shipping fee: 990 yen (tax included)
Free shipping on orders over ¥22,000

Hokkaido
Basic shipping fee: 1,540 yen (tax included)
*Shipping fee per order if it can be bundled with size 160 or less
* If you include large items over 160 sizes or if you have multiple pieces, we may charge a separate shipping fee after ordering.

Okinawa

Basic shipping fee: 2,200 yen (tax included)
*Shipping fee per order if it can be bundled with size 160 or less
* If you include large items over 160 sizes or if you have multiple pieces, we may charge a separate shipping fee after ordering.

remote island（JAPAN）

In addition to the basic charge, we will charge a separate shipping fee after you place an order.
International Please see this page.

　

Orders from Hokkaido, Okinawa Prefecture, and remote islands

In the case of large items of size 160 or more, or split into multiple pieces, we may send a billing email containing the estimated amount including the shipping fee separately at a later date.

 

deadline
  • In-stock items will be shipped by courier within 2-10 business days after payment is confirmed.
  • For made-to-order products, please refer to the delivery date on the product page.
  • Please note that we cannot accept any cancellations due to the customer's convenience for made-to-order products.
  • Orders received at once will be shipped together as soon as all items are available. The same applies if you purchase made-to-order products and back-ordered products at the same time.
About the designated delivery date
  • I cannot accept the designation on the date and time. We will ship the products as soon as they are ready.
  • Delivery may be delayed due to traffic conditions, natural disasters, etc. note that.
Shipping method
  • We usually ship in-stock items within 2-10 business days after confirming your order and payment, excluding shipping business holidays. If it is necessary to order the product due to stock status, it will be shipped after the product arrives.
  • Products such as oil and wax that are prohibited from being transported by air under the Civil Aviation Act will be delivered by truck overland, so it may take several days to arrive.
Home goods delivery (large items, etc.)
  • Two people in charge of delivery will visit you.
  • It is not possible to install with "construction" such as driving fixing screws into walls or ceilings, or "remove" doors and windows during delivery. After delivery to the eaves, it will be installed by the customer himself. (Because the delivery person cannot bear the responsibility for the above work)
  • The delivery date can be delivered after the shortest delivery date that will be announced after ordering.
  • For all-day flights, the delivery time on the day is determined by the driver's delivery route and cannot be specified. On the day before or in the morning of the day of delivery, we will inform you of the estimated delivery time from the personal mobile phone of the transportation company. If we are unable to contact you, the delivery will be cancelled, so please be sure to contact us immediately.
  • When delivering to a detached house or condominium, if you have to take the stairs to a room on the 3rd floor or higher because there is no elevator, we will charge several thousand yen in advance for delivery fees for each floor, or we will send it to you on the day. payment to the delivery driver.
  • In the unlikely event that delivery is not possible due to the customer's circumstances, etc., it will be delivered on another day, and the shipping fee for re-delivery at a later date will be borne by the customer.

[Important] Please read

  • When purchasing large items such as cabinets, be sure to check in advance the delivery route from the entrance (entrance in the case of an apartment complex) to the installation location. In addition, if it is impossible to carry in due to reasons such as "I can't go through the stairs" or "I can't enter the apartment elevator" due to insufficient confirmation, we may be forced to lift it on another day or use a crane. In that case, an on-site survey and separate work charges will be incurred, so in that case, please pay directly to the delivery driver on site at the customer's expense.
  • If the product cannot be delivered and is returned to our store due to long-term absence or refusal to receive it, the customer will be responsible for the return shipping fee, and future orders may be refused. The storage period after being absent by the carrier is one week. After this time, the product will be returned to our store, so please request redelivery as soon as possible.
  • Depending on the shape of the furniture, it may be possible to carry it vertically or rotate it even in a narrow hallway or a narrow door. If you have any concerns about importing, please contact us once before purchasing.
  • Shipping charges and availability of delivery are subject to change without notice due to price revisions by shipping companies and changes in contract details.